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Service Request

Heritage Manufacturing Inc.

Heritage Mfg. Service Request
Serial number: M24350M
Use your Serial Number to follow up your Service Request
Name: Jeff clark
Company: ●●●-●●-●●●●
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 5406492495
Alternative Phone:
Address: 300 S WAYNE AVE , Apt 518
WAYNESBORO, VA 22980
Ownership: I am the owner
  Owner name:
Owner phone:
Owner email:
Problem: Spring is broke on the switch to change barrel's
Ammunition: none

You will have a PDF copy of this information in your email, please check your spam box in case you dont see it in your inbox.

Please refer to our Shipping Instructions in order to send in your firearm for repair.

Be sure to UNLOAD your firearm before packaging, and follow our shipping instructions.

Please fill out and complete the form and enclose it with your Rossi firearm when sending it in. Be sure to UNLOAD your firearm before packaging, and follow our shipping instructions..

ROSSI USA reserves the right to field strip, inspect and function test all firearms sent to ROSSI USA upon receipt or anytime thereafter. Customers will be provided an estimate for repair if such repair is not covered under the applicable Repair Policy.

Before Packaging and Shipping Please Read:

  • Please ensure the firearm (and magazines) are unloaded.
  • Remove ALL aftermarket accessories from the firearm before shipping.
  • Include ALL magazines used with the firearm.
  • It is important to note that the magazine is part of the firearm. Basic troubleshooting includes recreating the issue described and the magazines are necessary to do this.
  • Please list all types of ammunition used/tested (brand, caliber, load, pressure, etc.).
  • Please check FAQ's or call customer service to assist in determining the need to ship the firearm for repair.
  • Common issues or common "non-invasive" parts replacements may not require the firearm to be shipped for repair.